You will be receiving a USPS tracking number once your order is fulfilled via email. Please note shipping may take up to 2-5 business days. All Ground packages are shipped via USPS. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages during holidays or promotional events.

Once an order is placed, we are unable to make changes. In efforts to have members orders fulfilled as soon as possible all orders are exported to the warehouse 1-2 minutes after they are placed. This quick processing time does not allow us to edit orders once they have been placed.

Any items purchased online excluding final sale items may be exchanged or returned for a full refund within 30 days of the original purchase date. Please note, the returned items must be unworn and unwashed. Your original shipping fees are non-refundable. Please visit here to begin your return. Should you be unable to complete your return through our returns center, please reply back to this email so that we can help you get your return started! Any returns on orders purchased with a referral credit must be processed through our Support Team.

We can help assist with a gift return! Please contact our Support team through our live chat and one of our amazing representatives will be able to assist. They will need some information on the order with the email address or number associated with the purchase. All returns have to be refunded to the original form of payment. However, we would be happy to assist you with a gift return. When a gift return is processed, we will provide you with a return label to send the item back. Once we have received the item and processed the return, we will issue a gift card.

Due to how quickly our inventory moves, we are unable to offer exchanges at this time.

Yes, all returns will be refunded back towards the original form of payment. If an order was purchased with a referral code, please contact our Support through our live chat or email. We will be able to help assist with referral refunds.

If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Your Apparel account is different than your rider profile for Peloton. Your Apparel account includes your shipping addresses saved for apparel orders plus your order history. This makes it easy to track your favorite items and sizes for future reference!

Don’t worry! You may click “Forgot your password?” on the Account page. If you are still having trouble logging in to your Apparel account please feel free to reach out to our Support!

The referral reward is a $100 discount to the online Apparel store when you refer a friend to a Bike or Tread order. The credit is a one-time use promotion code, is non-transferable, and cannot be combined with any other offers or discounts, including other referral promotion codes. The referral reward cannot be used for the purchase of gift cards or merchandise credits. Shipping fees may apply to your purchase. Reward codes are valid for six months from issuance.

Once you receive your referral code and have added items in your cart you may apply your referral credit at checkout. There will be an option to include any “Gift card or discount code.” After you apply your referral code, your order will be discounted the value of $100. Lululemon products are excluded from discounts and referral codes.

Yes, all returns will be refunded back towards the original form of payment. If an order was purchased with a referral code, please contact our Support through our live chat or email. We will be able to help assist with referral refunds.

Referral codes are applied to each item in your order. In the event of a return, the refund amount will be split across the items in your order and the referral code. If the entire order is being returned, we would be able to refund the amount paid out of pocket and issue a new code.

No worries! The $100 online Apparel code is a one-time use code that will be sent to the referring account holder once a qualifying purchase is completed. The email with the online Apparel store code may take 3-5 days to send out. To locate your code, please search for the subject line "Your Referral Reward is Here!" in your email inbox. You may chat or email our Support if you still have not received yours.

Your referral code does not cover the shipping fee. Orders are eligible for free shipping with a subtotal greater than $50 after applied credits, discounts and promotions.

The credit is a one-time use promotion code, is non-transferable, and cannot be combined with any other offers or discounts, including other referral promotion codes.

All referral codes are a one time use and cannot be used more than once.

At this time we are not accepting referral codes at showrooms. Referral codes are only valid on our apparel site.

No worries! You can chat or email our Support and we can assist in honoring your referral code. If you recently placed an apparel order and forgot to apply your referral code, we can honor it in the form of a refund and deactivate the code. Please have the code you did not use available for our Support.

Peloton accepts the following forms of payment: Visa, MasterCard, American Express, Discover, JCB, Diners Club, Apple Pay.

We have a number of locations and showrooms who offer Apparel. For more information about your nearest showroom please click here

At this time we are not accepting referral codes at showrooms. Referral codes are only valid on our apparel site.

Typically we do not restock our seasonal collections. However, if you join our Mailing List, we will be able to update you on any restocks or new collections. There is an option for select sizes to click the "Email When Back In Stock" tab underneath the item screen to be notified should this item return in the future. Make sure to follow us on Social for new Apparel updates!